Refund policy

SHIPPING & DELIVERY TIMEFRAMES

Our standard delivery timeframe is 10 to 12 business days from the date your order is dispatched.

If your order has not arrived within this timeframe, please contact us immediately at support@trylockt.com. We will open an investigation with the courier to locate your parcel.

Please note that courier investigations can take up to 2 weeks. If your parcel is confirmed as lost or not delivered by the end of this investigation period, we will issue a full refund or send a replacement free of charge.

RETURN & REFUND POLICY

We apply a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@trylockt.com.

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer, and we do not issue return shipping labels. Any items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return-related questions at support@trylockt.com.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

14-Day Cooling-Off Period for the European Union Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As noted above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@trylockt.com.